Long Term Supply and Full Lifetime Support

Reach Technology supports and supplies customers with board-level products (BLP) in accordance with the following long-term stable supply (LTSS) business practices.

High-Level Design

Modules are designed to provide high-level LCD control functionality. By adopting our application programming interface (API), customers are insulated from technology changes in the BLP hardware and LCD interface. In other words, if a hardware change is required on a BLP due to an end-of-life component, the change will generally be transparent to the customer application.

Reach Technology selects suppliers of materials used in the fabrication of BLP’s who support the embedded electronics business model, as opposed to the consumer model. This means that the non-commodity parts we select have a minimum five-year life standard.

Evidence of LTSS effectiveness and future commitment:

The following graph shows our past ability to support production volume for the long-term, as well as our future commitment to BLPs. We have been manufacturing BLPs for over 20 years, with many products having 10-15 year lifetimes. In almost all cases, we have stopped manufacturing a product only when the demand has stopped.

Periodically, a supplier may request Reach Technology to accept end-of-life, part specification change and/or upgrade, or change of manufacturing. In such cases, Reach Technology will modify the BLP to accommodate the change with the goal that the revised BLP meet the form, fit, and function criteria of the original unit. When such change is necessary, the new BLP must be re-qualified by the customer, and the following will apply:

  • At least 30-days notice of engineering change
  • One or two engineering samples to the customer at no charge for testing.

The goal is that the BLP meet form, fit, and function criteria of the original part. If the revised BLP does not work well in the customer application, we will work in good faith to assist the customer, but if changes to BLP are needed, we may have to request an NRE or tooling charge.

End of Life Notification

Because the high-technology market is fast-paced and driven by change, there may be events beyond our control in which we cannot achieve the desired “form, fit and function” goal, and we, therefore, will discontinue the sale of an existing BLP product. Our business practice is to offer a last-time buy with a one-year duration, with purchase commitment required no later than six months after the end-of-life notice. At the same time, as notice is given, Reach Technology will supply samples of the alternative BLP for evaluation, along with the specification sheet, and any helpful application data that can assist the evaluation process.
If you have any questions regarding our LTSS business practice, please do not hesitate to contact us.

Embedded Touchscreens Made Easy:
Up in Days, Smoothly to Production. Get started with a Development Kit.

Reach Technology is now a part of Novanta.

Corporate
5750 Hellyer Avenue
San Jose, CA 95138
408-754-4176
408-754-4266 FAX
info@reachtech.com

Research & Development
155 ‘B’ Avenue, Suite 200
Lake Oswego, OR 97034
503-675-6464
techsupport@reachtech.com

Manufacturing
4600 Campus Place
Mukilteo, WA 98275
service@reachtech.com