This issue rarely occurs, and it is due to an unknown configuration setting in the Windows system. We have not been able to determine why this occurs, but we have a workaround, which is to add a Windows credential for the display module. Use these steps to add a credential:

  1. Open Control Panel.
  2. Click on “User Accounts”.
  3. Click on “Manage Windows Credentials”.
  4. Click on “Add a Windows Credential”.
  5. In the new window, enter the display module’s IP address, enter ‘root’ for “User name:” and leave “Password:” blank.
  6. Then click on OK.