Customer Support

If you want to pick up the phone and be greeted by someone who can provide intelligent answers, you have come to the right place.

Contact Customer Support

Call us at 510-770-1417 or complete the following fields and your email will be routed to customer service.

Policies

One Year Limited Hardware Warranty Software License Terms and Conditions

Forms

RMA Authorization Form Parts Order Form Credit Card Authorization Form

Certifications

New to Reach? Find out which product best fits your needs, get pricing, learn more about development kits, and place an order.

Already a customer? We can help you get order status, shipment status and order history, arrange returns, and plan ongoing production shipments to ensure accurate delivery times.

Looking for technical support?

Click here.

Need assistance with your application?

Visit our SLCD Applications Consultants page for a listing of individuals who have experience using Reach SLCD controllers in embedded applications.

Support Hours

Customer Support is available Monday through Friday, 8:00 a.m. - 5:00 p.m. Pacific time. Customers and prospects calling after these hours can expect a reply the next business day.

“I am sticking with Reach. There’s good product loyalty here because I’ve felt we’ve been very supported.”

– Alan Gibson, Santa Barbara Infrared Barry Lunt, Director of Engineering, Santa Barbara Infrared, the designers and manufacturers of the most technologically advanced infrared IR and Electro-Optical EO test instrumentation available.

Made in the USA

For quality and availability, Reach controller boards are made in the USA, and display modules are assembled in the USA. Both our technical and customer support are staffed in the United States. WHY THIS MATTERS

Looking for technical support?

Click here.