We have an opening in our Oregon office for a Technical Support/Application Engineer to join our team working on embedded touchscreen modules. Reach offers a competitive compensation plan and a great working environment.
Since 1988, Reach Technology has become an industry leader in developing embedded touchscreen modules. We help companies shorten time-to-market and reduce risk and development costs. Reach also insulates users from changes in LCD availability, technology, and format.
This is an opportunity for someone who enjoys working with and helping customers. This person will wear many hats.
As our primary Technical Support person, you will answer calls and email from customers and groups within Reach Technology. Requests range from someone needing a cable part number to a customer needing help implementing a feature, to a multi-person, multi-week debug session trying to solve an issue. Technical Support will be your highest priority.
As an Application Engineer, you will generate application notes, maintain product documentation (Word and PDF files), and some web page content such as file packages with firmware, example code, documents and more. You will also maintain and make improvements to an existing code base, written in C, which runs on a microcontroller with an LCD. The product is a user-programmable Graphical User Interface and is “bare metal” (no OS).
In general, you will have autonomy about how to solve customer issues and improve the product. You will be expected to be self-directed and be able to work with minimal supervision. At times, this position can be highly interrupt-driven.
Reach is an established and growing company with competent and capable teammates, with a team-based work environment, a professional and collegial workplace, and opportunities for advancement.
Our work environment is very casual. We are located in downtown Lake Oswego, where we have access to several restaurants, coffee shops, and nice areas for lunch-time walks. We tend to take walks for coffee in the mornings and the afternoons.
Benefits package includes a health plan, dental and vision. 401(k) with employer match. Vacation.
To arrange for a confidential interview, email your resume and cover letter (PDF or Microsoft Word) explaining how your skills and experience are “fit” for the position to firstname.lastname@example.org.