Reach Technology (reachtech.com), a Novanta company, has an opening at its Lake Oswego, Oregon office for an Embedded Firmware Developer/Technical Customer Support person to join our team. Reach Technology offers a competitive compensation plan and a great working environment.
Since 1988, Reach Technology has become an industry leader in developing embedded touchscreen modules. We help companies shorten time-to-market and reduce risk and development costs. Reach also insulates users from changes in LCD availability, technology, and format.
This is an opportunity for someone who likes to see their code being used, and who enjoys working with and helping customers. This person will wear many hats, sometimes several per day. As an Embedded Firmware Developer, you will maintain and make improvements to an existing code base, written in C, that runs on a microcontroller with an LCD. The product is a user-programmable Graphical User Interface and is “bare metal” (no OS). Soon you will reimplement this code on a new hardware platform.
As our Technical Support person, you will answer phone calls and email from customers and groups within Reach Technology. These range in nature from someone needing a cable part number, to a customer needing help implementing a feature, to a multiperson, multi-week debug session trying to solve an issue on a product (of course, with the customer being “line down”). Technical Support will be your highest priority.
You will maintain product documentation (Word and PDF files), and some web page content such as file packages with firmware, example code, documents and more.
As the official office support person, you will spend a small percentage of your day taking out the recycling, signing for deliveries, reordering supplies, refilling the water filter . . . whatever needs to be done.
In general, you will have autonomy about how to solve customer issues and improve the product. You will be expected to be self-directed and require minimal supervision. At times, this position can be highly interrupt-driven.
Our work environment is very casual (but we don’t have ping-pong tables or beer kegs). Located in downtown Lake Oswego we have access to several restaurants, coffee shops and nice areas for lunch-time walks. Unless the weather is downright horrible, we tend to take a walk for coffee in the afternoon.
Key Duties and Responsibilities
Skills and Abilities
Why work for Reach?
Additional Experience a Plus
Attributes Needed to Be Successful
Benefits package includes a health plan, dental and vision. 401(k) with employer match. Vacation.
To arrange for a confidential interview, email your resume and cover letter (Microsoft Word) explaining how your skills and experience are “fit” for the position to email@example.com.